Questions operators ask us
What happens if the AI goes down or can’t answer?
Calls never hit a dead end. If the agent is ever uncertain or unavailable, the call falls back through a redundant ladder — it can route to your staff, capture a callback, or take a voicemail — so no order or lead is ever lost.
How do you handle alcohol orders and dram-shop compliance?
The agent will not complete an alcohol-only order over the phone. It follows dram-shop-aware rules — declining off-premise alcohol where it isn’t permitted, steering to a food-continuation order, and preserving age and consent requirements on every call.
Can the voice match our brand and our menu?
Yes. Tone, pacing, greeting, and upsell style are all configurable per venue — from a white-glove fine-dining maître d’ to a high-energy sports bar. The agent learns your menu, modifiers, and house rules so it speaks like a member of your team.
How long does setup take?
We start from your existing website and menu to train the agent, you review it on a test line, and then we point your number over. No new hardware required.
Does it work with my POS and delivery platforms?
OrderEcho integrates with major hospitality POS systems — Toast, Square, Clover, and Lightspeed — and stays in sync with delivery platforms like UberEats and DoorDash, so orders fire straight to the kitchen and inventory is checked in real time.